When creating address zones that will be used for taxes configuration make sure the zones DO NOT overlap as this may affect the correct tax rates calculation at checkout.

To create an address zone:

  1. In your store’s Admin area, go to Store setup > Countries, states and zones and proceed to the Zones tab. This opens the Zones section where you can create and manage your address zones: zones--setup.png

  2. Click the Create zone button. zones-create.png

    In the list of your store’s zones, a new blank line will be added: zones-blank.png

  3. Use the new blank line in the list of zones to specify the name of the destination zone you will be creating; then click the Save changes button at the bottom of the page:

    zones-atlantic-canada.png The new zone will be added to the list.

  4. Hover your cursor over the name of the zone you have created. The field with the zone name will be displayed as editable, and an Edit button will be displayed next to it. zones-edit.png

    If necessary, you can edit the zone name right here. To configure the zone details, click the Edit button. A page with the zone details will be displayed: zones-edit-zone-page.png

  5. Adjust the zone details as needed. 

    • If necessary, edit the name of the zone in the Zone name field. 

    • Use the sections CountriesStates and Zip/postal code masks to specify the regions/territories that belong to the zone being edited.

      • In the sections Countries and States, you need to select all the countries and states that should be part of the zone from the box(es) on the left-hand side and move them to the box(es) on the right-hand side using the “»” button.


      • In the section Zip/postal masks, you need to specify the zip/postal codes (or zip/postal code masks) that should belong to the zone.  

        Zip/postal code masks help you specify zip/postal code ranges. You simply replace any number of digits with the “%” symbol. For example, “1001%” corresponds to all the zip/postal codes in the “10010 - 10019” range, “102%” - to all the zip/postal codes in the “10200 - 10299” range.

        Please be sure to place each zip/postal code mask entry or full zip/postal code on a separate line like so:



      For example, we need to create a zone “Atlantic Canada” that would include four territories: New Brunswick, Prince Edward Island, Nova Scotia and Newfoundland and Labrador. We would need to select the following territories:

      • in the section Countries - Canada;
      • in the section States - Canada:New Brunswick, Canada:Newfoundland and Labrador, Canada:Nova Scotia and Canada:Prince Edward Island;
      • in the section Zip/postal code masks - nothing.
  6. Once you are done configuring the zone, click the Save changes button at the bottom of the page to save the changes. The zone details will be saved.