Your store can have a “Contact us” form that your customers will be able to use to contact the store’s personnel (for example, the store’s administrator or customer service department):


The form is enabled by a free addon called Contact us. You can check whether this addon is installed and enabled in the Addons section of your store’s Admin area:


If the addon is not installed, you can install it from X-Cart’s Marketplace (See Installing Addons from the Marketplace). 

The addon’s settings page allows you to control the settings related to the “Contact us” form:


  • Enable form: Select this check box to allow your store’s users to access the form. When enabled, the “Contact us” form is available via the link /?target=contact_us; for example, if your store’s address is, your customers can access the form at When the form is disabled, users attempting to access the form get the “Access denied” page.
  • Email address of the message recipient: Use this field to specify the email address the messages submitted via the “Contact us” form should be sent to. If this field is left empty, the HelpDesk/Support service e-mails will be used.
  • Show email as text: Enable this option if you need the email address of the message recipient to be displayed to customers on the Contact Us page in the storefront. In case the “Email address of the message recipient” field value is empty, the page will display the email defined for HelpDesk/Support service e-mails in your store profile in the store Admin area (Store setup -> Store profile (ex. Contact information)).

The “Contact us” form can be protected by reCAPTCHA. reCAPTCHA is a free Web service that helps prevent automated abuse of your site. In this case, it prevents automated submission of the “Contact us” form by using a CAPTCHA to ensure that only humans can submit it. 

The reCAPTCHA option is enabled by the addon Google reCAPTCHA . If the addon Google reCAPTCHA is installed and enabled specify the Site key and Secter key values on the Contact Us addon’s settings page.

If your store uses the Simple CMS addon by X-Cart team, the link to the ”Contact us” form appears in your store’s Primary menu: 


You can control the accessibility of the “Contact us” form link via the Primary site menu using the Menus page (Content > Menus) in the Admin area:


Related pages: