If a customer follows the cart recovery link from an abandoned cart reminder e-mail and places an order before their cart becomes abandoned again, their order is added to your store’s cart recovery statistics.

To view your store’s cart recovery statistics for a certain period:

  1. In your store’s Admin area, go to the Statistics page (Orders > Statistics) and click the Cart recovery tab. 
  2. In the form at the top of the page, specify the period for which you would like to view statistics.
  3. Click Search. The statistics will be displayed below, in the Statistics for the period section:

Related pages: