Once the Back in Stock Notifications addon has been installed and configured, it starts collecting subscriptions for the out of stock products, provided they are configured to be visible in the storefront. It also records requests for a price drop on the products that can both be in and out of stock if configured accordingly. The addon provides facilities for a store administrator to check for product notification subscriptions (back-in-stock and price-prop requests) and the products in demand. Having this information on hand, the store administrator can plan the store inventory replenishment accordingly.

Managing Product Notification Subscriptions

The product notifications management consists of working with the back in stock and price drop requests submitted by customers via the storefront. A store admin can view the list of notification requests, send notifications manually when the request paramethers are met, or configure a cron task on the server for the notifications to be sent automaticallly.

All requests for product notifications collected via the Back in Stock Notifications addon are displayed in the Catalog -> Product notification subscriptions section of the store Admin area. This page can show both the back-in-stock and price drop subscriptions in the respective tabs:

Back in stock subscriptions540-bsn-page.png
Price drop subscriptions540-pds-page.png

Whereas price drop subscriptions work for both in stock and out of stock products, back in stock subscriptions require that the out of stock items are visible in the storefront. So, please, for the later case check that the How to show out of stock products option on the Store setup -> Cart & Checkout page is set to either “Show in all the sections” or “Show only in categories and search listings”. If you need only the price drop subscriptions, the How to show out of stock products option can be set to any value, including “Hide and make them available only via a direct link”.

Sending Back in Stock Notifications

The Back in stock subscriptions tab of the Product notification subscriptions page displays a list of the out of stock products requested for the would-be purchases. 540-bsn-page.png

The page allows to use a special search bar to narrow the list to a particular product name, a customer email, a date or a state of the request.

It also displays the following information on a back in stock request:

  • Product : A name of an out of stock product requested for replenishment. The name is linked with a related product details page.
  • Customer : An email of a customer who subscribed for notifications. In case a customer has a registered account in your store the email of this customer will link to the respective customer profile page.
  • Qty : A desired quantity of a requested product. The field is displayed if the Allow customer to specify the product quantity they want to buy option is enabled and customers specified the quantity they want to buy.
  • Date : A date of a back in stock request submission.
  • State : A state of a back in stock request. Can have 3 possible values:
    • Stand-by : The initial status assigned to each request on submission.
    • Ready to send : The product has beed checked to meet the request paramethers and a back in stock notification is ready for sending.
    • Sent : A back in stock notification has been sent to a customer.
  • Back date : A date when a product stock level was replenished.
  • Sent date : A date when the back in stock notification for a product was sent to a customer.

A store admin can delete customer subscriptions for the back in stock notifications using a Trash icon opposite a request in question.

It is recommended to have a store configured to run scheduled tasks so that all back in stock notifications are sent automatically as soon as the inventory level changes to meet the customer request paramethers.

In case automatic notifications mailing is not set up, a store admin can check for products stock level updates and send notifications manually. To do so it is necessary to:

  1. Click the Check products button at the bottom of the Back in stock subscriptions tab.

    This initiates a revision of all back in stock subscriptions with the Stand-by status to check whether the stock level of any requested product has changed recently. A store admin receives a notification if the revision is completed successfully. All back in stock subscriptions that meet the request parameters obtain the Ready to send status.

  2. Click Send notifications button at the bottom of the Back in stock subscriptions tab.

    This initiates the notifications mailing and changes the state of the respective requests to Sent.

Sending Price Drop Alerts

The Price drop subscriptions tab of the Product notification subscriptions section displays a list of products that have been requested for a price drop. 540-pds-page.png

The page allows to use a special search bar to narrow the list to a particular product name, a customer email, a date or a state of the request.

It also displays the following information on a back in stock request:

  • Product : A name of an out of stock product requested for replenishment. The name is linked with a related product details page.
  • Customer : An email of a customer who subscribed for notifications. In case a customer has a registered account in your store the email of this customer will link to the respective customer profile page.
  • Price : A desired price for a product requested by a customer. The field is displayed if the Allow customer to specify the price they want to pay option is enabled and customers did specify the price.
  • Date : A date of a back in stock request submission.
  • State : A state of a back in stock request. Can have 3 possible values:
    • Stand-by : The initial status assigned to each request on submission.
    • Ready to send : The product has beed checked to meet the request paramethers and a back in stock notification is ready for sending.
    • Sent : A back in stock notification has been sent to a customer.
  • Back date : A date when a product stock level was replenished.
  • Sent date : A date when the back in stock notification for a product was sent to a customer.

A store admin can delete customer subscriptions for the back in stock notifications using a Trash icon opposite a request in question. It is recommended to have a store configured to run scheduled tasks so that all back in stock notifications are sent automatically as soon as the inventory level changes to meet the customer request paramethers.

In case automatic notifications mailing is not set up, a store admin can check for products stock level updates and send notifications manually. To do so it is necessary to:

  1. Click the Check products button at the bottom of the Back in stock subscriptions tab.

    This initiates a revision of all back in stock subscriptions with the Stand-by status to check whether the stock level of any requested product has changed recently. A store admin receives a notification if the revision is completed successfully. All back in stock subscriptions that meet the request parameters obtain the Ready to send status.

  2. Click Send notifications button at the bottom of the Back in stock subscriptions tab.

    This initiates the notifications mailing and changes the state of the respective requests to Sent.

Checking Products in Demand

The Catalog -> Watched products section displays a list of products in demand (Back in stock watchlist tab) and a list of products with a price drop-down request (Price drop watchlist tab)

Back in stock watchlist 540-back-in-stock-watchlist.png
Price drop watchlist 540-price-watch-droplist.png

Using these lists the store administrator can plan futher store inventory supplies and possible sales or other related marketing campains.

Exporting Product Notification Subscriptions

The “Back in Stock Notifications” addon facilities allow a store admin to export product notification subscriptions in a .csv file to get a more detailed information on the timing and to use this information for the possible future references.

In order to export subscriptions for product notifications do as follows:

  1. Open the Export to CSV / spreadsheets page of your store Admin area (Catalog -> Export). Make sure you are viewling the New export tab: 540-export-page.png
  2. Select either the “Back-in-stock records” option if you need to export the back in stock requests or the “Price-drop records” option if you need the price-drop request list or even both options at once if required: 540-export-select.png
  3. Adjust export settings if required.
  4. Click the Start export button at the bottom of the page.

It will take some time to prepare the requested files. When the export process is completed, the files will become available for download in the Last export tab of the Export to CSV / spreadsheets page: 540-export-results.png