Sometimes it may be necessary to enhance the regular product description with a file attachment to provide your customers with a manual (that is, for example, if you are selling household appliances) or with a detailed program description (for example, if you are selling educational courses, etc.)

You can do that using the addon File attachments. file_attachments_addon.png

The addon provides a special tab on the product page in the store back end - “Attachments” - which enables you to attach files to the product. You can upload files from your local computer, from your local server or from a URL. The maximum file size is limited by the server settings.

On the storefront, your store visitors can see and download the attachments from the product page: xc5_fa_attachment_incustomer.png

Adding Product Attachments

To add an attachment for a product:

  1. Find the product for which you need to add an attachment and open its details.

  2. Go to the Attachments tab. xc5_fa_attachments_tab.png

  3. Click Add file and choose the file source: xc5_fa_add_file.png

    You can upload files from your local computer, from your local server or via an external URL.

  4. Choose the file and click Upload. Once the file has been uploaded to the X-Cart server, it will be added to the list of attachments for the product: xc5_fa_attachment_added.png

    If necessary, you will be able to delete or change the attachment file at any time later.

  5. Adjust the attachment settings as you require. See Managing Product Attachments. Be sure to save your changes.

Managing Product Attachments

Attachments associated with a downloadable product can be managed via the Attachments tab of the product details: xc5_fa_manage_attachments.png

  • Add more than one attachment for a single product: To add another attachment, use the Add file button.

  • Change the title and description of your attachment: Click anywhere within the respective fields, and they will become editable.

  • Change the attachment file (or the location of the file): Use the […] button to access the respective menu.

  • Delete the attachment using the Delete (“Trash”) button.

  • Use the Download (“down arrow”) button to download the attachment file.

  • Use the Membership dropdown box to specify the membership-based group of customers who should be able to access the file.

  • Drag-n-drop attachments to change the order in which they are shown on the page.

  • Be sure to click Save changes to save any changes of the attachment details you have made.

Cloning Products with File Attachments

When you clone a product with file attachments, the contents of the Attachments tab of the product from which a clone is created is copied to the clone product. As a result, you get two products using the same file attachment(s). If necessary, you can then edit the file attachments for the clone product (replace the files, adjust the Free / Paid access settings, adjust the availability of the files to different membership levels, and the like), or just keep the original files and their settings if you wish to re-use them. For information on product cloning, see the section Cloning Products.

Adding/Updating Products with Attachments by Import

It is possible to create and/or update products with file attachments using the CSV import feature. Here’s how to do it:

  1. Prepare the files that will be used as downloadable attachments for the products that you are going to import:

    • If the files you need to use as attachments are stored locally, put them in the folder <XCART-DIRECTORY>/files/attachments/. For better organization of the file structure, you may prefer to use a subfolder like <XCART-DIRECTORY>/files/attachments/[product_id]. As an alternative, it is also possible to put the files in the folder <XCART-DIRECTORY>/var/import, or its subfolders. (The ability to use this folder was implemented for compatibility with older X-Cart versions. Any files that will be imported from this folder will be automatically copied to a folder like <XCART-DIRECTORY>/files/attachments/[product_id] during import).

    • If the files you need to import are located on another website available over the Internet, you do not have to upload them to your X-Cart server manually; to import such files, you will need to specify their location in the import CSV file as a URL, and they will be uploaded to the folder <XCART-DIRECTORY>/files/attachments/ automatically during the import process.

  2. Prepare a products CSV file with information about the products and downloadable attachments that you wish to import . Depending on your needs and your store configuration, you may require a different set of fields to format the data in your CSV file. For a detailed reference on the format of the fields in a CSV file for product import, see the section CSV Import: Products. Make sure your resulting file meets the requirements of RFC 4180 standard.

    At the minimum, your CSV file for the import of products with attachments will need to include the following information:

    • Information required to properly identify a product (the fields sku, name).
    • Information about the downloadable files to be associated with the said sku and product name (the fields pertaining to the File attachments addon: attachments, attachmentsTitle and attachmentsDescription).

    Note that the attachment file location may be specified in the attachments field either as a URL or as a local path.

    Here’s an example of a CSV file for the import of a product (SKU 12026 Ollie - The App Controlled Robot) with a downloadable attachment (Ollie User Manual): xc5_fa_atts_import.png

  3. In your X-Cart store Admin area, go to the section Catalog > Import, select the CSV file you have prepared for import, specify the import settings as you require and click Start import to upload your import CSV file. xc5_atts_import1.png

As a result of import:

  • A file that has been uploaded onto the X-Cart server to a folder within <XCART-DIRECTORY>/files/attachments/ will remain in the same folder. Its filepath will be linked to the product as the attachment file location.
  • A file from an external URL will be uploaded automatically to a folder like <XCART-DIRECTORY>/files/attachments/[product_id]. The path to the file within the <XCART-DIRECTORY>/files/attachments/[product_id] folder will be linked to the product as the attachment file location.

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