Order Processing Routine for Orders Containing PIN Code Products

The store administrator can adjust the steps of the order processing routine for orders containing PIN code products using the settings on the PIN codes addon settings page:

  • The setting “Show only ESD related fulfilment statuses” can be used to limit the set of fulfilment statuses that should be used by the store. Due to the specifics of the electronic method of delivery of egoods/PIN codes to the buyer, any statuses pertaining to the packaging, handling and shipping of an order will not be applicable for such products. If all the products in the store catalog are e-goods or PIN codes (no tangible goods that require shipping), the store administrator may consider switching to the E-goods order fulfilment model with just three statuses (New, Delivered and Will not deliver). More info on X-Cart order statuses can be found in Understanding X-Cart order statuses.

  • The setting “Approve before providing access” can be used by the administrator to specify whether they want to include an additional step into their order processing routine for products with PIN codes so they can review the order before the buyer gets access to the code.

    If the administrator does not feel they will need to do a manual review of every order containing a PIN code product, they may choose to disable the option “Approve before providing access”. In this case, a buyer who orders a product with PIN codes will get access to the code as soon as the order has been paid for (technically, as soon as the order payment status has been set to Paid). The initial order fulfilment status in this case will be New. The store administrator will then be able to process the order the usual way, updating the order payment and fulfilment statuses as they require. For example, after completing all work on the order, the store administrator may choose to set the order fulfilment status to Delivered.

    If, contrary to the above approach, the administrator wants to check into the details of every order containing a PIN code product they receive before allowing the buyer to access the code, they will need to enable the option “Approve before providing access”. In this case, a buyer who orders a product with PIN codes will not get access to the code right away. The order will be automatically assigned the fulfilment status Waiting for approve: wfa_status.png

When the store administrator gets an order with the fulfilment status Waiting for approve, they will need to review it and decide whether they want to approve it.

To approve the order, the administrator will need to switch the fulfilment status of the order to any status other than Will not deliver. Provided that the order has been paid for (the order payment status is Paid), this will allow the buyer access to the code.

If the administrator chooses not to approve the order, they will need to switch the fulfilment status of the order to Will not deliver. In this case the buyer will not get access to the code.

Once an order is processed, a store admin can check the PINs sold via the PIN codes tab of the Order details page:

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