The addon Product reviews can be used to enable customers to rate products and add product reviews. In addition to that, in a Multivendor X-Cart store, this addon can be used to display vendor pating based on the product ratings of a respective vendor.

Specifically, vendor rating information that is based on products ratings can be found on the vendor page and in the vendor information block on the pages of specific products:

Vendor page540-cus-vendor-page.png
Product details page540-cus-product-details.png

Further below you will find more information on the use of “Product reviews” with X-Cart Multivendor.

Product Reviews: Multivendor-specific Configuration

If enabled in a Multivendor X-Cart store, the addon “Product reviews” adds a couple of settings on the Multi-vendor settings page.

In the section Appearance, the settings that require the attention of the store administrator are as follows:

  • Base vendor rating on: This setting has effect on the way vendor ratings are formed.

    The default value is “detailed categorized rating” that enables customers to rate their experience purchasing from vendors. For more info on customers’ vendor ratings, see Managing Vendor Ratings.

    The “Products Reviews” addons enables the “product rating” value of the setting “Base vendor rating on” that works in bundle with the “Show vendor rating” settings described next.

    If the “Base vendor rating on” settings is set to “product rating”, a vendor rating is formed as a result of aggregation of ratings given by customers to the products of this vendor.

    We recommend using the “detailed categorized rating” option for tangible goods and the “product rating” option - for digital goods.

  • Show vendor rating: This setting has effect on whether the rating of a vendor should be shown on the vendor page in the Customer area and in the vendor information block on the page listing the vendor’s products in the Customer area. If this setting is enabled, the vendor rating is shown and can be viewed by customers. If the setting is disabled, the rating is collected but not shown in the Customer area.

In the section Privacy and access, the settings that need to be adjusted by the store administrator are as follows:

  • Allow vendors to approve, reject and edit product ratings and reviews
  • Allow vendors to reply to product ratings and reviews

These settings enable the store administrator to adjust the permissions that vendor users should have with regard to the ratings and reviews given by customers to their products. (These settings do not, however, provide vendors with a permission to edit or delete their vendor rating). If the store administrator wishes to allow vendors to handle their own ratings and reviews by themselves, they need to make sure the respective options are enabled.

Product Reviews: Multivendor Store Administrator Experience

The store administrator has full control over the “Product reviews” addon as a component of their Multivendor store. They can enable/disable this component via the Installed Addons section and adjust the addon settings via the settings pages for both the “Product reviews” and “Multi-vendor” addons. See Configuring the Product reviews addon for more details.

The administrator also has control over the email notifications pertaining to vendor ratings and product reviews and can manage them via the Email notifications section (Store setup > Email notifications). At present, there are three notifications for vendor ratings and product reviews:

  • Request to review purchased products - (Product Reviews addon)
  • New product review submitted - (Product Reviews addon)

Product Reviews: Vendor Experience

Vendors with appropriate permissions can view and work with their products’ rating information in the section Reviews (Catalog > Reviews): 540-vendor-product-reviews.png

If necessary, they can filter/search for specific ratings by customer name or date range.They also can approve/unapprove and export any ratings that have been provided by customers with regard to their orders.

Related pages: