An easy and convenient way to reach the seller gives customers confidence in the business and breeds customer loyalty. In an X-Cart store, order related communication between the customers and the seller can be facilitated with the addon Messages. This addon enables customers to ask questions and give feedback about their orders and the seller (the store administrator or, in the case of a Multivendor store, a vendor) to respond to the communication from the customer by answering their questions and resolving cases. Detailed information on the use of this addon is available in the Messages Addon section of this manual.

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