When a buyer completes a payment process with a payment gateway and clicks Place Order his cart in X-Cart front-end is cleared and the admin back-end registers an order for this buyer being an exact copy of the cart at the moment of payment. Sometimes it can be that a buyer proceeds to paying a cart but doesn’t complete it due to many reasons (a customer changes his mind, something distracts a customer from the payment, a computer crash, etc.). In this case the cart admin back-end doesn’t register an order and if a merchant wants to have such not finished purchases registered it’s necessary to use the Not Finished Orders module in X-Cart. This module is included in the Business edition and higher and can be enabled in the My Addons section of the cart admin back-end.

The Not Finished Orders module works with the orders created with online payment processors. For the offline payment methods an order is created at the moment a buyer clicks the Place order button in the X-Cart front-end and an order gets an “Awaiting payment” status by default.

To set up the Not Finished Orders module use the Settings link.

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The settings of the module are as follows:

  • Not finished order will be created - in this drop-down the admin can choose the conditions that if met will result in a not finished order creation.

  • Clear cart if administrator changes order - YES/NO

If this option is set to ‘YES’ a buyer’s cart of a not finished order will be cleared as soon as the cart admin changes the order details, e.g. a payment status of a not finished order from “Status is not defined” to “Awaiting payment”. By default the cart content is cleared only when an order is placed.

  • Limit lifetime of not finished order - If enabled, the cart admin will be able to define the the time to use the cart at its current state for future attempts in days.

Once enabled and set up, the cart admin will see the not finished orders in the Orders section of the admin back-end.

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A not finished order won’t have an order number and the payment status will be “Status is not defined”. The order will get an orderID only when and if the cart admin changes the fulfilment status and payment status of the order.

The Not Finished Orders module is good for manual tracking of the purchases. If you want to automate the procedure use the Abandoned Cart Reminder module. It works with any abandoned cart regardless of the payment method.