To claim for return of an existing order a customer should open the Orders section in his account in your X-Cart store front-end, find the order in question and hit the ‘Claim for return’ button on the Order Details page if the order is permitted for returns.

delivered.png

The customer will be redirected to the Create Return page where he can specify the reason for return and leave a comment if necessary.

create-return.png

When the claim for return is either authorized or declined a customer will get the corresonding e-mail notifications on the order changes.