page last edited on 27 April 2018
The Order Returns addon supports full and partial returns for customers.
If an order permits for return, a customer can click a Return button on the order details page in a customer account and claim for return:
The customer will be redirected to the Create Return page where it will be possible to specify the reason for return, select a preferred solution and leave a comment if necessary depending on the return options configured by the administrator.
When submitted, the respective order details will gain a note on a return registered for it with an “Issued” request status.
The further progress of a return request processing will be tracked by email notifications.
The final resolution displays on the respective order details page and is also sent by email.
If a return request is authorized the request status changes to “completed”. If a request is declined, the status changes to “declined” as well.
Help make this document better
This guide, as well as the rest of our docs, are open-source and available on GitHub.