To enable the addon Order Returns follow the instructions from the guide Installing Addons from the Marketplace.

Once the addon has been installed, proceed to the addon settings page:

settings.png

You will see a screen of the kind:

settings-1.png

You can also find these settings in the Store setup -> Return reasons section of the Admin area.

The preset return reasons are:

  • Damaged item
  • Wrong description
  • Wrong item

The default reasons are sorted alphabetically. The sorting affects the order the reasons are displayed to customer.

You can change the reasons sorting by drag-n-dropping. Also you can delete unnecessaty reasons, rename them and add new if required.

Don’t forget to save changes when done.