In addition to the regular order processing facilities Secure Trading allows also to void and refund orders in full and/or partially and check the callback details of the orders paid with this payment method directly in the X-Cart Admin area.

Void and Refund

A store admin can void an order paid with Secure Trading payments only within the same day the order was placed. At 00:00 AM (UTC) next day to the order was paid Secure Trading settles transactions and void operations become inavailable.

A cart admin can only refund an order, once settlement has been performed (this is usually the following day).

To void an order a store admin should open the order details page of the order in question and click on the Void button in the blue section:

order-void.png

To refund an order a store admin should open the order details page of the order in question and click on the Refund button in the blue section:

order-refund.png

A store admin can refund a full order amount or do a partial refund.

For a partial refund an admin should specify the required sum in a field near the Refund button (by default it shows the maximun available amount for a refund that equals the order total) and click Refund. As a result the admin will see the refunded amount and the residual amount in the field near the Refund button.

Amount available for refundpartial-refund.png
Residual amountresidual-amount.png

Callback details

Secure Trading payment solution also makes it possible to check the callback details on the order processing in the order history.

To see it, a store admin should click the View order history link.

order-history.png

Hitting the + button opposite an operation allows to expand the details of a callback.

callback.png

Here a store admin can get the info about a credit card used to pay the order, Secure Trading transaction reference and settle status.

The table below explains the Secure Trading settle status codes.

Settle status Caption Description
0 Pending settlement

Transaction that has been authorised by card issuer for payment.

  • Settles automatically.
  • Can be updated or cancelled.
  • Does not currently require action from the merchant
  • May be suspended by future fraud and duplicate checks, if enabled.
1 Manual settlement

Transaction that has been authorised by card issuer for payment.

  • Settles automatically.
  • Does not require further action from merchant.
  • Bypasses fraud and duplicate checks, if enabled.
  • Can be updated or cancelled.
10 Settling

Details of this transaction have been sent to the acquiring bank for settlement.

  • Settles automatically.
  • Does not require further action from merchant.
  • Cannot be updated or cancelled.
100 Settled

Transaction has been settled into the merchant’s account

  • Does not require further action from merchant.
  • Cannot be updated or cancelled.
  • Can be refunded (unless all funds have already been refunded).
2 Suspended

Transaction is in a suspended state, awaiting further action from the merchant.

  • Will not be settled unless updated by the merchant to settle status ‘0’ or ‘1’.
  • Alternatively, merchants can cancel this transaction by updating the settle status to ‘3’.
  • Transactions can be suspended by merchants to prevent settlement, allowing for manual investigation.
  • Transactions can be suspended by Secure Trading if fraud or duplicate checks (if enabled) raise an issue (see section 3).
  • If left in a suspended state Secure Trading will automatically cancel the transaction 7 days after the authorisation date. (This limit is extended to 31 days for pre-authorisations)
3 Cancelled

Transaction has been cancelled and will not settle

  • This can be due to an error or due to the transaction being declined.
  • Merchants can also update the settle status to '3' to manually cancel transactions.
  • Cancelled transactions cannot be updated.